About etech

About etech

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Coordinates with Director of Operations to interface with shopper and manage account management challenges. 

Maintains administrative documents relating to instruction attendance documents, present marketing campaign and products info, Work position report and compliancy information. 

talk to present and future customers employing various Laptop or computer and telecommunications technologies/program to provide facts and remedy here thoughts

Explore the Beatles albums so as, showcasing the musical evolution, iconic tracks, and timeless classics that positioned them for being a top band in their time.

The ability to multi-activity answering a lot of chats/phone calls and navigating efficiently in between both of those mediums. 

Language expertise: we're searching for candidates with sturdy English communication abilities, both composed and verbal, to efficiently have interaction with our diverse clientele and collaborate in our group 

displays queue spikes, breaks and aux usage of agents. making certain which the queue is nicely-managed by relaying true-time concerns on AUX time reporting to Supervisors/Floor professionals on the ground

Identifies and escalates priority issues by asking probing concerns and using the expertise base program  

complete essential troubleshooting steps in accordance with the circumstance and coordinate with other departments when desired.

A professional demeanor with the chance to get ownership of every chat, get in touch with or email and obtain an answer For each buyer. 

capability to give complete notice to what other people are stating and also to actively glimpse for methods to help folks  

Builds and maintains business enterprise relationships with consumers by furnishing prompt and exact companies to promote buyer loyalty  

About us Etech provides following-era BPO options. A global minority-owned enterprise, Etech has created and trademarked how to turn your knowledge into strategic insights. Leveraging the strength of synthetic moreover human intelligence Etech improves schooling and coaching to center on critical behaviors producing enhanced consumer activities and shareholder worth. Etech released in 2003 with only four hundred workforce and just one Make contact with Heart in Nacogdoches, Texas.

Supporting the customer support Teams with respect to the administration and Procedure of affiliate scheduling and true-time monitoring of work queues ensuring best services amount shipping and delivery

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